Your Privacy Is Our Top Priority

1 Introduction

Marbelbet is a trusted online betting platform in Bangladesh, delivering a safe and enjoyable experience for sports and casino enthusiasts. We believe that protecting user privacy is essential to maintaining a fair and responsible gaming environment.

This Privacy Policy explains in detail how Marbelbet collects your information, why we collect it, how we use it, and — most importantly — how we keep it secure. Please read this policy carefully, as it defines both your legal rights and our responsibilities.

By using the Marbelbet website or mobile app, registering, or accessing any of our services, you are deemed to have accepted this Privacy Policy. If you have any objections, please reach out to our support team.

2 What Information Do We Collect?

Marbelbet collects different types of information depending on the situation. The details are outlined below:

A) Personal Identification Information:

• Full name, date of birth & nationality
• Email address and mobile number
• Permanent & current address
• National ID card or passport number (for KYC verification)

B) Financial Information:

• Bank account number or mobile banking details (bKash, Nagad, Rocket)
• Transaction history & amounts
• Deposit & Withdrawal Records

C) Technical Information:

• IP address, browser type and version
• Device Type & Operating System
• Login time and session information
• Cookie and Web Beacon Data

D) Gaming Information:

• Betting history, win and loss records
• Preferred Game Categories
• Time Spent on the Platform

3 Purpose of Data Collection

Marbelbet collects and uses your data only for legitimate and necessary purposes. The primary purposes are:

• Account Management: To complete your registration and keep your account secure.
• Identity Verification (KYC): To prevent fraud and verify legitimate users.
• Financial Transactions: For processing deposits, withdrawals, and other payments.
• Customer Support: To resolve your complaints, questions, and issues.
• Platform Development: To analyze data and improve your experience.
• Legal obligation: To meet regulatory requirements.
• Promotions & Offers: To send you customized offers tailored to your preferences (subject to your consent).

We never use your data without your consent or for purposes beyond those stated above. If we need to use your data for any new purpose, we will notify you in advance and obtain fresh consent where required.

4 Data Sharing Policy

Marbelbet may share your data under the following limited circumstances. A table is provided below for clarity:

Beyond the cases listed above, Marbelbet never sells, rents, or unauthorisedly shares your data. That is our commitment.

5 Cookie Policy

The Marbelbet website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use:

• Essential Cookies: These cookies are essential for the platform to function properly and cannot be disabled.
• Performance Cookies: To analyze site speed and performance.
• Functionality Cookies: To remember your preferences and settings.
• Marketing Cookies: To show relevant advertisements (with your consent).

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to not function properly.

6 Data Retention Period

Marbelbet does not retain your data longer than necessary. Generally:

• All profile information is retained for as long as your account remains active.
• Even after account closure, for legal purposes, up to a maximum of 5 Years Financial records may be retained for up to
• Login logs and session data are typically 90 Days and then deleted.
• Marketing-related data is deleted immediately upon cancellation of your subscription.

After the specified retention period, your data is securely destroyed or fully anonymized so that your identity cannot be determined in any way.

7 Your Rights

As a Marbelbet user, you have the following rights. We are committed to upholding each of them:

To exercise any of these rights, please contact us by email. We are obligated to respond to your request within 30 business days.

8 Security Measures

Marbelbet uses cutting-edge technology to protect your data. Our security infrastructure includes:

• 256-Bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Anti-Malware Systems: Protection against cyberattacks.
• Regular security audits: By external cybersecurity experts.
• Staff Training: All staff are trained in data protection.
• Data Backup: Backups are maintained across multiple secure servers.

In the event of a security breach, we will notify affected users and the relevant regulatory authorities within 72 hours. This is both our legal and ethical obligation.

9 Privacy of Minors

Marbelbet is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory during registration.

If a parent or guardian believes their child has created an account on Marbelbet, please contact us immediately. We will promptly delete that account and all associated data.

10 Policy Changes

Marbelbet may update this Privacy Policy from time to time. For any significant changes:

• A clear notice will be posted on the website.
• A message will be sent to your registered email.
• The date of any changes will be noted at the top of the page.

Continuing to use our services after any changes are made will be taken as your acceptance of the updated policy. We recommend reviewing this page after each update.

11 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: support@marbelbet.ws
• Live Chat: Help Center 24/7 support is available from.
• Response Time: Responses are typically provided within 24 to 48 hours.

We're always here for you. Our top priority is to make your Marbelbet experience safe, transparent, and enjoyable.